Interface with company software and SOP’s
Deal directly with customers
Process orders, requests, returns and complaints
Process Credit Card Orders
Direct requests and unresolved issues to the designated resource
Customer Confirmations
Establish and Maintain Customer Files
Product Traceability Controls
Sales Rep Sample Account Control
Triage Technical Support
Product Inventory Control
Initiate Product Complaints
Return Goods Policy and Procedures
Innov8ortho’s customer service capabilities were designed to allow you to leverage our highly trained customer service Innov8ortho’s customer service capabilities are designed to allow you to leverage our highly trained team.
Our experienced customer service professionals can manage case scheduling, order entry, pricing verification, product reordering, inventory tracking, purchase order collection, invoicing, and communication between representatives and hospitals.
Our accomplished team develops a working knowledge of your products and work seamlessly with your sales team and customers, as if they are part of your company.
ERP – Medical Device Grade
We operate a cloud-based ERP System, which has been customized specifically for U.S. medical device operations and can effectively manage consigned inventory from multiple deposit locations across the country.
In addition, case sheet (implant usage forms) processing has been automated via online portal interface, streamlining inventory movements. Invoicing and inventory management are popular services provided by Innov8ortho, however we can customize our operations to suit your needs.